Help and Support
Our wiki contains numerous and detailed articles to assist in widget development. Use the wiki if you need to:
- Find out how to customize widgets
- Read up on what we do behind the scenes to present data
- Manage your RSS feeds and how they are shown in a widget
- Find other useful information such as the tabbed framework and video widget development.
The Technical Blog provides updates on our loads and release notes, as well as widget tips and tricks and other detailed information for technical users. Visit and subscribe to the tech blog if:
- You want to be updated when we add new featuers
- You'd like advice on building better widgets
- You are interested in advanced widget development and how to go about it
Our Editor's Desk and widget forum provides a place for you to ask questions and participate in discussions related to widget technology. We also use the forums to announce outages and maintenance. Keep a close eye (or subscribe to the RSS feed) on our forums for:
- Immediate announcements pertaining to outages, system maintance, or downtime
- Questions posted by other users that may be helpful to you
PLSupport (plsupport@newsgator.com)
Our support team is available during business hours for our widget customers. We strive to be most helpful, and to respond quickly and in a friendly manner. Send an email to support if:
- You have a question that cannot be answered by the wiki or the forums
- You need to sign up for extra features, such as upgrading your Editor's Desk account or adding utilities to it, such as related content
The widget blog is a central location for all things relating to our widget business. Any buzz about NewsGator, new widgets, and interviews/guest blog posts by IT professionals can be found here. Visit and subscribe to the widget blog if:
- You'd like to know when new widgets are launched by our client companies
- You want to read what others are saying about NewsGator
The User's Guide is an instruction manual for Editor's Desk. It walks you through the entire system, including how to build and manage widgets and whitelists, as well as reporting and other utilities. Read our User's Guide if:
- You re new to Editor's Desk and Building Widgets
- You'd like to use a particular utility but you aren't sure where to find it